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Savvy Shopkeeper Retail Podcast

Sep 16, 2021

This week’s Shopkeeper Story comes from someone near and dear to my heart: my best friend of 30 years, Katsie!

Katsie never considered herself a maker. But when her boss wanted custom-etched glasses for the company’s holiday party, she found herself learning a new skill. Now, Katsie regularly sells wholesale to retailers, at market events, and to individuals who want a beautiful custom gift.Katsie shared what makers should consider before taking on custom orders, why she continues to reinvest in new equipment for her business, and what she has learned as a member of the Shopkeepers Lab.

For show notes and a list of resources from this episode, visit

Learn more about Kathy Cruz and Savvy Shopkeeper at Savvy Shopkeeper

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